PRIVACY POLICY

Last updated: April 14, 2026

CarRental Concierge ("we," "us," or "our") operates the website carrentalconcierge.online. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

INFORMATION WE COLLECT

When you use our booking request form or contact us by phone, we collect the following information:

- Full name
- Phone number
- Email address
- Travel dates (pickup and return)
- Vehicle preferences
- Any special requests you share with us

We also collect standard website usage data through cookies and analytics tools, including your IP address, browser type, pages visited, and time spent on our site. This data is collected through Google Analytics and Google Tag Manager.

HOW WE USE YOUR INFORMATION

We use your personal information to:

- Process your booking request and contact you with car rental options
- Communicate with you about your reservation before, during, and after your rental period
- Send you an invoice for our $99 service fee
- Improve our website and services based on usage patterns
- Comply with legal obligations

We do not use your information for any purpose other than what is listed above.

HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

- With car rental providers at Orlando MCO Airport solely to complete your booking on your behalf
- With payment processors to handle your $99 service fee payment
- With analytics services (Google Analytics) to understand website usage — this data is anonymized and does not personally identify you
- When required by law, regulation, or legal process, or to protect our legal rights

We will never share your information with any party for marketing purposes.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and tracking technologies including:

- Google Analytics — to understand how visitors find and use our website, including which pages are visited and how long users spend on the site
- Google Tag Manager — to manage tracking scripts on our website
- Google Ads Conversion Tracking — to measure the effectiveness of our advertising campaigns

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

CALL RECORDING

Phone calls to our business number may be recorded for quality assurance and training purposes. A recording notification is played at the beginning of each call. Call recordings are stored securely and are not shared with third parties except as described in this policy.

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage and restricted access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

DATA RETENTION

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking-related information is retained for up to 12 months after your rental period ends. You may request deletion of your data at any time by contacting us.

YOUR RIGHTS

You have the right to:

- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications (if any)
- Request that we stop processing your data in certain circumstances

To exercise any of these rights, contact us at reservations@carrentalconcierge.online or call (818) 698-6798.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, including car rental provider websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party website you visit.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or how we handle your personal information, contact us at:

CarRental Concierge
3911 McCoy Rd, Orlando, FL 32812
Phone: (818) 698-6798
Email: reservations@carrentalconcierge.online